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Refund and Cancellation Policy

Last updated: 16 October 2026

This policy explains how cancellations and refunds work for Xporta, provided by Indibuying of 1198, 22nd Cross, HSR Layout Sector 3, Bengaluru, Karnataka 560102, India. It forms part of our Terms of Service. Payments are processed securely by Razorpay.

1. What you pay for

Xporta has a Free plan, paid plans (Starter, Pro and Max) billed monthly or annually, and optional pay-as-you-go packs, all priced in US dollars on our pricing page. Work is charged only when it succeeds: failed work never costs you anything, and you do not need to ask for that money back.

2. Cancelling a plan

  • You can cancel your plan at any time from your account or by writing to friends@xporta.co from the email address on your account. We confirm the cancellation in writing within 2 working days.
  • Cancelling stops the next renewal. Your plan and its usage stay available until the end of the billing period you have already paid for, monthly or annual; you will not be charged again.
  • There is no cancellation fee.

3. Refunds

  • Charged twice or in error. Any duplicate or mistaken charge is refunded in full.
  • Service not delivered. If you paid but could not access the Service because of a fault on our side, we refund the affected amount in full.
  • New plan, change of mind. If you cancel within 7 days of your first payment for a monthly or annual plan and have not used the plan, we refund that payment in full.
  • Annual plans after 7 days. The remaining months of an annual plan are not refunded, but you keep your plan until the end of the year you paid for.
  • Usage already used for work that succeeded is not refundable.
  • Unused pay-as-you-go packs are refundable within 7 days of purchase if none of the pack has been used.

To request a refund, email friends@xporta.co with the account email, payment date and amount. We reply within 2 working days.

4. How refunds are paid

Approved refunds are returned to the original payment method through Razorpay and normally reach you within 5–7 working days of approval, depending on your bank. We do not refund in cash or to a different account.

5. Currency and taxes

Prices are in US dollars and shown before taxes. Refunds are paid in the currency you were charged in. Where GST or another tax was charged, it is refunded with the amount it applied to.

6. Contact

Indibuying · 1198, 22nd Cross, HSR Layout Sector 3, Bengaluru, Karnataka 560102 · friends@xporta.co · +91 94835 89486